If you bought Premium and it is not for you, write to us within 30 days of payment and we will refund you in full. You do not need to give a reason or justify anything. It matters more to us that nobody feels cheated than that we keep a single payment.
Write to support@voicemoir.com from the address your account is registered to — that is enough. If you write from a different address, include the account email and the approximate date of purchase, otherwise we cannot find the payment. The receipt email you received after paying also has a refund link in it — that email comes from Paddle, our payment reseller.
We reply within three working days. The money itself is returned by Paddle to the same card or account it came from: that usually takes three to ten working days, and the timing depends on your bank rather than on us. Refunds cannot be sent by another method or to a different card — that is a rule of the payment systems.
A refund ends Premium and nothing else. Your account stays, and your recordings, photographs and family tree stay with it — you simply continue on the free plan. A refund does not delete your data. If deleting everything is what you actually want, that is a separate action inside the app.
If you subscribed inside the app on an iPhone, Apple received the money and Apple issues the refund, under Apple's own rules, through reportaproblem.apple.com. We have neither access to those payments nor any way to refund them. You can turn off renewal in your Apple ID settings. Write to us anyway if something does not work — we will help you through it.
Yearly access bought on our website is a one-off payment: it does not renew by itself, nothing will be charged, and there is nothing to cancel. After 30 days a refund is at our discretion, and we look at it like human beings: if you have barely used the app or bought it by mistake, write to us and we will sort it out.
The 30 days are about changing your mind. If Premium does not work through our fault — features did not unlock, access disappeared, biography generation failed — write to us first: this is usually fixed within a day. If we cannot fix it, we refund you no matter how much time has passed.
support@voicemoir.com for anything about payment and refunds. A real person answers. Our other documents: terms of service and privacy policy.