Delete Your Account

VoiceMoir (AI Voice Diary) — Operator: IE Basimov Almaz Aslyamovich (Georgia, Batumi)

How to delete your account

You can request full deletion of your VoiceMoir account and all associated data in two ways:

In the app: open “Profile” → scroll to the bottom → tap “Delete account” → confirm. The app may ask you to confirm it's you: with your password, a code sent to your email, or by signing in again with Apple or Google. Deletion is immediate and irreversible.
By email: if you no longer have access to the app, write to support@voicemoir.com from the email address linked to your account, with the subject "Delete account". We will delete it within a reasonable time and confirm by email.
No other identity verification is required beyond using the account's registered email.

Before deleting, you can save your entries: “Profile” → “Download all my entries” (a JSON file), and your book as a PDF on the “Biography” screen.

What data is deleted

The following are permanently and immediately deleted: your diary entries and their audio recordings, photos, your book (including books about relatives), your Tree of Life, your book recipients, family-circle links and invitations, in-app support conversations, your profile (name, email, avatar, Apple and Google sign-in links), your subscription record and notification tokens.

What is retained, for how long, and why

Security log entries (event type and time) — kept indefinitely, but your user ID, IP address and details are erased from them immediately, so they can no longer be linked to you.
Your email address in the list of addresses that have already received the free trial — kept indefinitely, only so that the free trial is not given to the same address again. For the same reason, a fingerprint (hash) of your address is kept so that the referral bonus is not given twice.
Database backups made before the deletion — up to 30 days, then deleted automatically.
Technical server logs — up to 8 weeks. They contain account numbers and technical details, not the content of your entries; email addresses in them are masked.
What other people entered themselves stays with them: entries you added to someone else's diary as a co-author (without your name), information about you in their Tree of Life, and your email address if someone named you as their book recipient.
Emails you exchanged with support by email stay in the support mailbox; we will delete them on request.
If your account was deleted by our staff (for example, at your request to support), the administrator action log keeps a record of the deletion: the account number and your email address masked (for example, v***@example.com) — indefinitely, so that it is clear who deleted the account and when.
Nothing else is retained.